Do you own your aircraft?
No, Jet The World is an air charter broker. Individuals, management companies and operators own and maintain the aircraft, and Jet The World provides air transportation on their aircraft through properly licensed direct air carriers and direct foreign air carriers.
What is the frequency of mechanical issues?
While rare, mechanical issues do happen. A major advantage of dealing with Jet The World is our extensive operator network. This allows us tremendous flexibility in securing a replacement aircraft quickly. The replacement aircraft will be in the same category as the originally specified aircraft. (Light/Mid/Super-mid/Heavy)
When arranging flights, we always investigate potential backup aircraft so that should a mechanical problem arise, we are able to find a replacement quickly and with minimal inconvenience.
Can you guarantee aircraft availability?
No one can guarantee availability, but we are in the business of making it happen. As your air charter broker our job is to secure the aircraft you need when you need it. In most instances, we can have you in the air in 3 hours or less.
How old on average are the planes I will be flying on?
Typically, all aircraft our clients fly on are the model year 2000 or later. If a suitable, earlier model aircraft is available at a materially lower cost to our clients, we will discuss the pros/cons of that aircraft with you.
May I specify the aircraft I want to fly on by aircraft type? Or just a general category?
You may specify either a specific type of aircraft or class, depending on your personal preference and flexibility. A major advantage of dealing with Jet The World is our extensive operator network, which offers virtually every type of business aircraft currently in service.
What separates you from other brokers?
First and foremost, our service sets us apart from our competition.
We are a boutique company that prides itself on our personal touch. All travel arrangements are made by a personally assigned Account Executive who will serve as a full-service concierge. We will ensure that you choose the best aircraft for your particular mission and that the experience is personalized for you and your guests.
How much experience do the pilots have?
Jet The World provides air transportation through duly licensed direct air carriers subject to FAA regulation and foreign direct air carriers. The FAA and operators set experience and training requirements but generally, each pilot must have a minimum of 2500 hours in the specific type of aircraft.
How do I pay for the trip?
We accept All major Credit Cards or Bank wire transfers as payment.
Will there be hidden fees and surcharges?
No, the price you are quoted is all-inclusive and includes all taxes, fees, and surcharges. As detailed in our charter agreement, all known costs are disclosed up front with your quote. If you request additional services such as specially ordered catering, WiFi, in-flight phone usage, or ground transportation, these costs or the rate for their use will be provided to you separately as soon as they are known. In addition, limited unexpected costs to third-parties may be incurred for the safe operation of the flight such as de-icing. In the unlikely event that these costs are necessary, Jet The World will bill them to you at cost.
Hourly Minimums – No, the total cost of air transportation is included in the quote.
Taxi time – No, the total cost of air transportation is included in the quote.
Ferry Time – No, the total cost of air transportation is included in the quote.
Cancellation – It depends. Jet The World goes above and beyond to minimize costs for cancellations but you should expect to pay for the costs incurred by canceling a booked flight at a late hour. The details of our cancellation policies are contained in the charter agreement and are compliant with the legal refund requirements.
What will I be charged extra for?
The total cost of air transportation and any known additional services are included in the quote. If you request additional services such as specially ordered catering, WiFi, in-flight phone usage, or ground transportation, these costs or the rate for their use will be provided to you separately as soon as they are known. In addition, limited unexpected costs paid to third-parties may be incurred for the safe operation of the flight such as de-icing. In the unlikely event that these costs are necessary, Jet The World will bill them to you at cost.
How much baggage do they accommodate?
Lights: 1 large suitcase / 1 carry-on per traveler
Mids: 2 large suitcases / 1 carry-on per traveler
Heavy: 3-4 large suitcases/golf clubs / 1 carry-on
We will work with you to ensure that the dimensions of your baggage will fit in the aircraft you will be traveling on.
Should you have excess baggage on the day of your flight, we will be happy to arrange for FedEx overnight service to get your luggage to you first thing the next morning.
How close am I to the nearest airport?
There are over 5000 airports that are serviced by business aircraft in the US. We will work with you to determine the closest airport as well as other options that may be available to different aircraft.
What about catering?
We have relationships with gourmet catering companies all over the world. From a basic sandwich platter (included on all flights) to Surf and Turf with Champagne, your in-flight dining options are limited only by your imagination. We have relationships with some of the finest restaurants in the world and are happy to arrange catering from them or any restaurant you choose.
How about ground transportation?
We have relationships with several global limousine services with options ranging from basic sedans to stretch SUVs.
We are happy to arrange ground transportation custom tailored to your needs on your behalf. Your Account Executive will actively follow your flight while it’s in the air and ensure that ground transportation is on the tarmac waiting for you upon your arrival.
Can I fly internationally?
Yes. Our operator network extends throughout the globe and you can book travel on all 6 continents.
What if I want to change my flight?
We will be happy to accommodate flight changes, right up until takeoff and even while you are in the air, however, once we are locked into a contract with the direct air carrier that will operate your flight, you are responsible for the cost of any adjustments necessitated by the change. The advantage of working with an air charter broker such as Jet The World is that we can contract with any number of direct air carriers to get you the flight you need, when you need it, and where you need it, you are not tied to the availability of a single operator’s aircraft.